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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A pop-up menu will appear. It contains elaborate information about all the operations that you can carry out on that particular page. Each pop-up window appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast assortment of video tutorials demonstrating how to work with our hosting Control Panel. They're intended for those of you who want to see how things are getting done rather than only reading articles. In this way, everyone can swiftly find their way around our hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the answer you need, take a look at our extensive FAQ database, which contains questions asked by actual clients and provides practical solutions. We regulary "revamp" our Frequently Asked Questions section with new Q&A's in order to cover all the new additions and innovations related to our system.

Ticketing System

If you still can't find the solution you need in the FAQ database either, you can contact our fantastic team of client support engineers available 24x7 and eager to assist you with any issue. Each support ticket you send will be responded to within sixty minutes (the average support ticket response time is just 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 155929

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com